RETURN POLICY

SKIN CARE & MAKEUP Return & Exchange Policy

We want you to love your purchase! If something isn’t quite right, we’re here to help.

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⏳ Return Window
You may request a return within 3 days of delivery.

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📦 Condition of Items
-Unopened & unused products: Eligible for a full refund to your original payment method minus original shipping fee (if applicable).
-Opened or gently used products: For hygiene and safety reasons, skincare and beauty products are non-returnable and non-refundable once opened or used.
-Final sale, clearance, or promotional bundle items: Not eligible for return.

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💳 Refunds & Credits
-Refunds for unopened items go back to your original payment method.

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🚚 How to Start a Return
Contact us at ag.happybug@gmail.com with your order number and reason for return.
We’ll guide you through the process. Please note, we do not pay for return shipping.

Once we receive your return, your refund or credit will be processed within 5–7 business days.

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🤝 Our Promise
Your satisfaction matters to us. While we must follow hygiene and safety standards, we’ll always do our best to make sure you’re happy with your experience.