HAIR EXTENSIONS Return & Exchange Policy

We want you to feel confident in your purchase! Because hair extensions are considered a hygienic product, we follow strict return guidelines.

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⏳ Return Window
Returns are NOT accepted.

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📦 Condition of Items
-Unopened, unused extensions with original packaging & hygiene seal intact: Eligible for exchange only (only if wrong color/length was received).
-Opened, worn, or tampered extensions (seal broken): Not eligible for return/exchange due to hygiene and safety standards.
-Clearance, promotional, or final sale items: Not eligible for return.

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💳 Refunds & Credits
Eligible exchanges receive a store credit.

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🚚 How to Start a Return
-Email us at ag.happybug@gmail.com with your order number and reason for an exchange. Please note, we do not cover return shipping.
-We’ll provide return instructions.

Once received and inspected, your exchange will be processed within 7–10 business days.

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🤝 Our Promise
We care about your satisfaction and will do everything possible to ensure you love your new hair. Thank you for understanding that unopened packaging and intact hygiene seals help us maintain the highest standards of quality and safety.